Return & Refund Policy
Last Updated: June 2026
At Zoorro, customer satisfaction is important to us. If you receive a damaged product, an incorrect item, or experience an issue with your order, we are here to help.
1. Return Eligibility
A return request may be accepted under the following circumstances:
The product received is damaged during transit.
The wrong product was delivered.
The product has a manufacturing defect.
The item received is significantly different from the product ordered.
To be eligible for a return:
The product must be unused and in its original condition.
The product must be returned with its original packaging, accessories, manuals, and invoice (if applicable).
Proof of damage or issue (photos/videos) may be required for verification.
2. Return Request Window
Customers must initiate a return request within 7 days of receiving the product.
Requests submitted after the eligible return period may not be accepted.
3. Return Shipping
If the return is due to a damaged, defective, or incorrectly delivered product, Zoorro may arrange return pickup or reimburse reasonable return shipping costs where applicable.
For returns requested for other approved reasons, return shipping charges shall be borne by the customer.
4. Refund Process
Once the returned product is received and inspected:
Approved refunds will be processed to the original payment method used during purchase.
Refunds are typically processed within 5–7 business days after approval.
Depending on the payment provider or bank, additional time may be required for the refund to reflect in the customer’s account.
5. Non-Returnable Items
The following items are generally not eligible for return or refund:
Products that have been used, altered, or damaged by the customer.
Products returned without original packaging or accessories.
Perishable products, if applicable.
Products specifically marked as non-returnable on the product page.
Gift cards, vouchers, or promotional items where applicable.
6. Damaged Shipments
If your package arrives damaged, please notify us within 48 hours of delivery and provide supporting photographs or videos. This will help us investigate the issue and process a suitable resolution quickly.
7. Contact Information
Business Name: Zoorro
Owned & Operated by: Jinju M S
Address:
“Neelas”, Opp. Thycad KSEB
CIT Road, Killipalam, Karamana
Thiruvananthapuram, Kerala – 695002
India
Phone: +91 97462 62410
Email: support@zoorro.com
Customer Support Hours:
Monday – Saturday
9:30 AM – 5:30 PM
8. Policy Updates
Zoorro reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page along with the revised “Last Updated” date.
