Cancellation Policy
Last Updated: June 2026
At Zoorro, we understand that customers may need to modify or cancel an order. This Cancellation Policy outlines the terms under which order cancellations are accepted.
1. Order Cancellation Before Shipment
Customers may request cancellation of an order before it has been dispatched from our warehouse.
If the cancellation request is received before shipment, a full refund will be issued.
Refunds will be processed to the original payment method used during purchase.
2. Order Cancellation After Shipment
Once an order has been dispatched, it may no longer be eligible for cancellation.
If cancellation is approved after shipment, the actual shipping and handling charges incurred will be deducted from the refund amount.
In certain cases, customers may be required to accept delivery and initiate a return request in accordance with our Return & Refund Policy.
3. Refund Processing
Approved refunds will be processed within 5–7 business days from the date of cancellation approval.
The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, or payment provider.
4. Non-Cancellable Orders
The following orders may not be eligible for cancellation:
Orders that have already been delivered
Special-order or customized products
Perishable items where applicable
Products specifically marked as non-returnable or non-cancellable
5. Contact Us
For cancellation requests or assistance regarding your order, please contact us:
Business Name: Zoorro
Owned & Operated by: Jinju M S
Address:
“Neelas”, Opp. Thycad KSEB
CIT Road, Killipalam, Karamana
Thiruvananthapuram, Kerala – 695002
India
Phone: +91 97462 62410
Email: support@zoorro.com
Customer Support Hours:
Monday – Saturday
9:30 AM – 5:30 PM
6. Policy Updates
Zoorro reserves the right to modify or update this Cancellation Policy at any time. Any changes will be published on this page along with the revised “Last Updated” date.
